Albany Hill Contact Form

Terms and Conditions

These Terms and Conditions govern your use of the Albany Hill web site, www.albanyhill.com website and your relationship with Albany Hill (“Albany Hill”, “us”or “we”). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the albanyhill.com site. By using the Albany Hill site you agree to be bound by these Terms and Conditions.

We may update these Terms and Conditions from time to time and any changes will be notified to you via the email address provided by you on registration or via a suitable announcement on the albanyhill.com site. If you continue to use the albanyhill.com site after the date on which the change comes into effect, your use of the Albany Hill site indicates your agreement to be bound by the new Terms and conditions. Nothing in these terms and conditions affects your statutory rights.

All email messages and enquiries will be answered within 2 working days. Please note that our offices are open 1000 to 1600 (UK time), Monday to Friday. After hours, messages can be left on our answer machine. Please feel free to contact us at:

The content of the Albany Hill site is protected by copyright and intellectual property rights. You may retrieve and display the content of the Albany Hill site on a computer screen, store such content in electrical form on disk (but not any server or other storage device connected to a network), or print one copy of such content for your personal, non commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the albanyhill.com site without written permission from us.

All our prices are stated in pounds sterling (£). Payment in any currency other than sterling will be governed by the exchange rate currently in use on the day when the customer’s credit card is charged with the sterling payment amount.

Albany Hill is not VAT registered and we do not charge value added tax to any of our customers.

Customers purchasing goods for delivery to addresses outside the United Kingdom may incur additional import duties and custom charges levied by local customs.

These are levied at the port of ingress on a consignment-by-consignment basis and Albany Hill cannot predict if they will be charged or influence if and how they must be levied. Payment of such charges will be the sole responsibility of the Customer, and under no circumstances will Albany Hill be liable for their payment.

The “Recipient” means the person who receives goods from Albany Hill and purchased by the Purchaser.

Our products are sold for personal use only. Products cannot be re-sold unless express written consent is obtained from Albany Hill.

As soon as an order is placed, the Purchaser is deemed to have agreed to, and is bound by, the terms and conditions herein described by Albany Hill.

A contract of sale is deemed to exist as soon as Albany Hill despatches an email message to the purchaser, confirming that Albany Hill has received the purchasers order, regardless of whether the purchaser receives the confirmation email or not.

Albany Hill will use its reasonable endeavours to deliver goods promptly but accept no liability for delay in delivery for any cause.

It is the Purchaser’s responsibility to ensure that goods purchased at www.albanyhill.com for delivery to addresses outside the United Kingdom do not contradict any current legislation governing their own country’s import regulations and restrictions. Should the purchaser be in any doubt as to the suitability of any such goods they should contact their local customs office for advice.

We feature products on our website that have been carefully selected for online shopping. Should any item on the albanyhill.com site become unavailable for sale we will change the status of such said items to “out of stock” on the www.albanyhill.com site at the earliest opportunity. If items you order are out of stock, or subject to a delay, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability.

If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces. Substitutions are only made with the customer prior consent.

Please allow 10 working days for delivery to addresses within the United Kingdom. Please allow an additional 10 working days to addresses outside the United Kingdom. Please note that working days exclude bank holidays.

Delivery charges are calculated by weight and destination and are clearly displayed at “checkout” for your approval prior to confirming your order.

When ordering chocolates and other confectionery we advise against deliveries to warmer countries and/or in summer months when temperatures are higher than that of the United Kingdom. We have no control over the temperatures during international deliveries and so we cannot accept responsibility for any deliveries that have been heat damaged.

We do our best to deliver within 28 days of the date of your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

If you are not entirely happy with any of the products you receive you must advise us within 28 days of receipt of the goods so that we can arrange for a refund. Damaged goods must be reported to us within seven days of receipt.

This returns policy does not apply to products which have been opened or used. Customer’s statutory rights are unaffected.

A Returns Form and returns label will be included with your order, with clear instructions on how to return merchandise to us. Complete the returns form, package the merchandise to prevent damage, enclosing the returns form attach the returns label and send the merchandise using registered post or another secure method of delivery, retaining the receipt until you have received credit for your return.

Please note that return costs are not pre-paid. Postage or other return costs will be the customers responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods, together with their packaging, in the same condition as supplied to you.

If you wish to cancel an order you can do so by contacting us. We regret that we can only do this if your order has not been despatched, either in part or in full.

Once despatched, any such goods must be returned as detailed in the returns policy above.

Albany Hill are committed to protecting your privacy and always act lawfully, in compliance with the current UK Data Protection Act.

We collect information about you in two ways
- By asking you to enter personal details onto online forms
- By using automatic technology to track the way you move around our website.

We use this information
- To process your order accurately and effectively and provide you with the best service possible.
- For the purposes of planning and managing our core business and to conduct our own market research.

We never
- Ask for more information than necessary in order to carry out the activities described above.
- Store information for longer than is necessary to carry out the purpose for which it was collected.
- Contact you by email or any other means without your explicit consent.
- Disclose any of your personal details to any third party other than those engaged in processing or storing data on our behalf.

Please note that we reserve the right to cooperate with law enforcement officials and have no legal liability for such disclosures.

We always
- Operate an opt-in policy when collecting data and never assume consent.
- Provide you with full details of any data we store about you on request.
- Protect all your personal data from access by unauthorised parties

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser if you wish tto prevent this from happening.

The use of cookies is an industry standard and most major websites use them to provide useful features for their customers. You can find out more about the use of cookies at www.cookiecentral.com

We use the very latest industry standard Secure sockets layer (SSL) encryption technology to allow for the encryption of potentially sensitive information and to ensure absolute safety. As a further precaution you credit card information is not retained on the website.

It is your responsibility to check all materials for possible viruses before downloading from this site for any purpose. Under no circumstances will Albany Hill accept responsibility for any viruses, Trojans or other malicious code downloaded from, or purporting to be from www.albanyhill.com.

This website may contain links to other webites operated by parties other than Albany Hill. Such links are provided for your convenience only. Albany Hill does not control such websites and is not responsible for their contents. Albany Hill’s inclusion of links does not imply any endorsement of the material on such websites or any association with their operators. All links made to such other sites are made at your own risk and we accept no responsibility for any linked sites.

We may change the website and correct or update information (including product information) on the website at any time without notice.

We have taken the greatest care in presenting the products on our website as accurately as possible however, the images you see will depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

If you should have a complaint you can either email, phone or fax us. We endeavour to respond to all complaints within 3 working days and resolve any such complaint within the shortest time possible.

We exclude, to the fullest extent permitted by applicable laws, and save in respect of death or personal injury arising from our negligence, all liability of any claims, losses, demands and damages arising directly or indirectly out of, or in any way connected with, your use or inability to access the albanyhill.com website and its associated services.

Whilst we endeavour to ensure that the Albany Hill website is fully operational and error free we cannot guarantee this and therefore accept no responsibility for any defects and/or interruptions of the Albany Hill website and shall be released from our obligations under these terms and conditions in the event of any cause beyond our reasonable control which renders the provision of the Albany Hill website and its associated services impossible or impractical.

We make no promise that materials on the Albany Hill website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

These terms and conditions shall be governed by and construed in accordance with Scots Law and any disputes will be decided only by the Scottish courts. Any contracts between you and us are concluded in English.